Frequently Asked Questions
Where is my order?
Once your order has been shipped, you will receive a confirmation email with your tracking information. Please allow some time for the tracking details to update.
How long does shipping take?
Orders are typically processed within 2–6 business days. Delivery times vary depending on your location and will be shown at checkout where available.
Can I change or cancel my order?
We begin processing orders quickly. If you need to make a change or cancellation, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.
Can I return my order?
Yes. Returns are accepted in accordance with our Return & Refund Policy. Items must be returned in their original condition, unworn and with all original tags attached.
What if I received the wrong or damaged item?
Please contact our customer care team with your order number and photos of the item. We’ll assist you as quickly as possible.
How do I choose the right size?
Please refer to the size guide provided on each product page. If you are between sizes or need additional assistance, our customer care team will be happy to help.
Will sold-out items be restocked?
Selected pieces may be restocked depending on availability. We recommend checking our website regularly for updates.
How can I contact Pianella?
Our customer care team is available for any questions regarding your order, products or our store.
Email: pianellaclothing@gmail.com
WhatsApp: +49 178 3915419
We aim to respond within 24 Hours.
