1. How long does an order take to be delivered?
Orders are typically processed and shipped within 2–6 business days. Delivery times may vary depending on your location. Once your order has been shipped, you’ll receive tracking information so you can follow its journey.
For any questions regarding your order, our customer support team is always happy to assist you.
2. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email containing your tracking number. You can use this number to follow the status and progress of your delivery.
If you need any assistance with tracking your order, feel free to contact us at X or via WhatsApp: +49 178 3915419.
3. Returns & Refunds — Within 14 Days
We accept return requests within 14 days of delivery.
To be eligible for a return, items must be unworn, unwashed, unused, and returned in their original condition and packaging.
To request a return, simply contact our customer support team with your order number and we’ll provide you with the necessary instructions.
For further questions regarding returns or refunds, please contact us at X or via WhatsApp: +49 178 3915419.
4. Contact Information
Need assistance? Our customer support team is here to help with questions regarding products, sizing, orders, shipping, returns, or anything else related to Pianella.
Email: X
WhatsApp: +49 178 3915419
We aim to respond as quickly as possible and make your experience with Pianella as smooth as possible.
