1. INTRODUCTION
This Privacy Policy explains how Pianella (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).
By using our Services, you acknowledge the practices described in this Privacy Policy.
2. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, or applicable legal and regulatory requirements.
Any updated version will be published on this page together with the applicable “Last Updated” date.
3. INFORMATION WE COLLECT
INFORMATION YOU PROVIDE DIRECTLY
Depending on how you interact with Pianella, we may collect information such as:
- Your name, email address, telephone number, billing address, and shipping address
- Order, transaction, and payment-related information
- Account information and login details
- Products you purchase or interact with
- Messages, inquiries, reviews, feedback, and other communications you send to us
INFORMATION COLLECTED AUTOMATICALLY
When you use our website, certain information may be collected automatically through cookies and similar technologies, including:
- Device and browser information
- IP address
- General location information
- Website interactions and browsing activity
- Session and usage information
INFORMATION FROM THIRD PARTIES
We may also receive personal information from third parties that help us provide and improve our Services, including:
- E-commerce and website service providers such as Shopify
- Payment processors
- Shipping and logistics providers
- Analytics and advertising providers
- Social media platforms and integrations
- Other service providers and business partners
4. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process, manage, fulfill, and deliver orders
- Process payments, returns, refunds, and exchanges
- Provide customer support and respond to inquiries
- Operate, maintain, and improve our website and Services
- Personalize your shopping experience
- Send marketing communications where permitted
- Measure and improve our advertising and marketing
- Detect and prevent fraud, abuse, and security threats
- Comply with applicable legal and regulatory obligations
5. COOKIES
We use cookies and similar technologies to operate our website, remember preferences, understand how visitors interact with our Services, and, where applicable, personalize marketing and advertising.
Depending on your location, you may be able to manage your cookie preferences through our website or your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.
Further information about cookies used in connection with Shopify can be found in Shopify's Cookie Policy.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where necessary to operate our business and provide our Services, including to:
- Payment processors
- Shipping and logistics providers
- IT, hosting, and technical service providers
- Analytics and marketing providers
- E-commerce service providers such as Shopify
- Professional advisers and business partners
- Government agencies, regulators, courts, or other authorities where required by law
- Relevant parties in connection with a merger, acquisition, restructuring, sale, or other business transaction
We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by applicable law.
7. USER-GENERATED CONTENT
If you submit reviews or other content intended to be displayed publicly through our Services, that information may become publicly accessible.
Please consider carefully what personal information you choose to include in publicly visible content.
8. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
Pianella is not responsible for the privacy practices, security, accuracy, or content of third-party websites. We recommend reviewing the privacy policies of any third-party services you visit.
9. CHILDREN’S PRIVACY
Our Services are not intended for children, and we do not knowingly collect personal information from children contrary to applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
10. SECURITY AND DATA RETENTION
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.
11. YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Request portability of certain personal information
- Opt out of certain marketing communications
Some rights may be subject to legal limitations or exceptions.
To exercise an applicable privacy right, please contact our customer support team. We may need to verify your identity before processing your request.
12. INTERNATIONAL DATA TRANSFERS
Your personal information may be processed or stored outside the country in which you live.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information, which may include recognized contractual mechanisms such as the European Commission’s Standard Contractual Clauses.
13. COMPLAINTS
If you have questions or concerns regarding this Privacy Policy or how Pianella handles your personal information, please contact us first so that we can review your request.
Depending on your location, you may also have the right to submit a complaint to the relevant data protection authority.
