RETURN POLICY

At Pianella, we want you to be satisfied with your purchase. If you wish to return an item, you may do so in accordance with the conditions below.

Return Period

You may request a return within 14 days of receiving your order.

Returned items must be unworn, unused, unwashed, and in their original condition, including original packaging and any tags or accessories supplied with the product.

How to Return

To initiate a return, please contact our customer support team at pianellaclothing@gmail.com with your order number and reason for return.

Our team will provide you with the necessary return instructions. Please do not send items back without first contacting us.

Return Shipping

Unless otherwise required by applicable law or the item is defective or incorrect, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service and securely packaging your return. Please retain your shipping receipt and tracking information until your return has been completed.

Refund Process

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.